Shipping Policy

Effective Date: August 21, 2026

Thank you for shopping with Leo Store. We are committed to making your shopping experience simple, reliable, and convenient. Please review our shipping policy below for information about order processing and delivery.

1. Free Shipping

We currently offer free shipping on eligible orders placed through Leo Store.

There are no additional shipping charges added at checkout unless otherwise stated on the product page.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may require additional processing time. Once your order has been shipped, you will receive any available shipping or tracking information by email.

3. Delivery Time

Estimated delivery times may vary depending on your location, the product ordered, and the shipping carrier.

Typical delivery times are:

  • Standard Delivery: 5–8 business days
  • Remote or hard-to-reach areas: Additional delivery time may apply.

Delivery estimates are provided as a general guideline and are not guaranteed.

4. Order Tracking

If tracking information is available for your order, it will be provided after your order has been shipped.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

5. Shipping Delays

While we work to ensure orders are delivered on time, delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather conditions
  • Carrier delays
  • Public holidays
  • Customs or clearance procedures
  • Incorrect or incomplete shipping information
  • Other unforeseen circumstances

Leo Store is not responsible for delays caused by shipping carriers, customs, or events beyond our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the shipping information can be changed after the order has been processed or shipped.

7. Damaged or Lost Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product.

If your order appears to be lost in transit, please contact us so we can review the shipment and assist you with the next steps.

8. International Shipping

Where international shipping is available, delivery times may vary depending on the destination country and customs procedures.

Customers may be responsible for any customs duties, import taxes, or other charges imposed by their local authorities unless otherwise stated at checkout.

9. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us through our Contact Us page.

By placing an order with Leo Store, you acknowledge and agree to the terms of this Shipping Policy.