Refund and Returns Policy

At Leo Store, we want you to be satisfied with your purchase. If you have an issue with your order or need to request a return or refund, please contact us at support@leoleostore.com.

Returns

You may request a return for an eligible product within [30 days] of receiving your order.

To be eligible for a return, the product should:

  • Be unused and in its original condition
  • Include the original packaging and accessories, where applicable
  • Not show signs of damage caused after delivery
  • Meet any product-specific return conditions stated on the product page

Some products may not be eligible for return due to their nature or applicable laws. Any applicable exclusions will be clearly stated on the relevant product page or communicated before purchase.

How to Request a Return

To request a return, contact us at:

Email: support@leoleostore.com

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos or other information, if relevant

We will review your request and provide the appropriate return instructions if the return is approved.

Please do not send a product back to an address without receiving return instructions from our support team first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at support@leoleostore.com.

Please provide your order number and clear photos of the product and packaging where applicable. We will review the issue and work with you to determine the appropriate solution, which may include a replacement or refund.

Refunds

Once an approved return has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Return Shipping

For products that are returned because they are damaged, defective, incorrect, or otherwise covered by our return policy, we will review the circumstances and advise you regarding the applicable return shipping arrangements.

For returns requested for other reasons, return shipping arrangements may depend on the product and circumstances of the return.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@leoleostore.com with your order number.

Cancellation requests are subject to the processing and shipping status of the order. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may apply.

Refund Exceptions

A refund may not be available where:

  • The product does not meet the applicable return conditions
  • The product has been damaged after delivery due to improper use
  • The return request is outside the applicable return period
  • The product is specifically identified as non-returnable

Any applicable exceptions will be communicated clearly in our policies or on the relevant product page.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Leo Store
Email: support@leoleostore.com

We recommend reviewing this policy before making a purchase. By placing an order with Leo Store, you acknowledge the terms of this Refund & Return Policy.

Last Updated: 8/21/2026